Our Offshore Contact Center is based at City Center, approximity all amenities (transport and others, which gives us the opportunity to do a better opportunity in terms of human resources) available Multilingual : English, French , Spanish, Italian , German, Russian, and Chinese.
Since its creation, Business Marketing has focused on the quality of services offered. Our approach is based on quality perfection.
Business Marketing places the quality of his performance at the heart of its work and its organization. The quality and sustainability of human resources is a key pillar of our quality strategy. With this in mind , we have implemented a policy for managing our human resources mainly based on training, motivation , collaboration and sustainability of the contractual relationship.
Business Marketing has invested in advanced infrastructure deployed to respond flexibly and proactively to the requirements and expectations of our client partners.
1) customer focus
Pillar of our approach, listening to the customer allows us to better understand the project requirements early and continuously improve the services.
2) The involvement of staff
In addition to a rigorous selection , quality meetings are held regularly.
3) Training
A center for internal training , allowing an initial product training of our customers, as well as a follow-up by our trainers coaches. The head of this team has been a trainer for ten years at the International community in Canada.
Audits of internal qualities
They are carried out regularly (cold tapping, customer surveys ) and trigger immediate action plans vis-Ã - vis the detected anomalies.
OUR APPROACHES TARIFF
With our expertise, our experience and cost optimization, Victoria'Call offers particularly attractive rates and ensuring a quality / price more competitive , even if the quality and reliability of a center contact does not only measure the price . Many other items based on quantitative and qualitative need to be taken into consideration during consultations and the choice of a contact center .
Business Marketing manages the accounts of its customers and partners with a commitment to a cost structure based on performance , advice and quality service .
Our three pricing formulas are simple and suitable for all companies wanting to optimize their "process" in terms of telemarketing and customer relationship :
either :
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A fee for service , so the result ( At the appointment , the sales contract , the useful contact, the leads, etc.)
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Remuneration to the effective time
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A compensation package for position Staphée
Transmission Norte quote within 48 hours
